### HelicsWin.Net HelpDesk support

The first-line HelpDesk for HelicsWin.Net is at the national level, ensured by the national/regional PPS coordinator. These coordinators may refer questions to ECDC by posting them on the HAI-Net Extranet, or by sending an email to HAINET@ecdc.europa.eu.

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Accessing documentation, protocols and forms

HelicsWin.Net v2.2 Online User Guide v20160330
© European Centre for Disease Prevention and Control, 2016
Reproduction is authorised, provided the source is acknowledged